The Rodin Museum and the carrier AXE Distribution ensure deliveries all around the world. The expertise of the two companies will ensure efficient shipping and receiving. Of course, exchange and repayment are possible under legal conditions explained below.
Order processing time
With the exception of public holidays, orders placed between Monday morning and Thursday evening will be processed and dispatched the following day or the day after that. Orders placed between Friday morning and Sunday evening will be processed and dispatched on the following Tuesday.
Available means of delivery
Deliveries in metropolitan France and Monaco
* By Colissimo Expert France (deliveries take up to 48 hours, during working days)
Deliveries in France's Overseas Territories
* By Colissimo Expert Outre-Mer (deliveries take between 5 and 7 working days)
Deliveries in Europe
* By Fedex Europe (deliveries take 4 working days)
Deliveries in other areas
* By Fedex International (deliveries take between 4 and 8 working days)
These delivery times are indicative and consultable on the website: www.coliposte.net
The Musée Rodin cannot be held responsible for delays owing to strikes called by the distribution networks.
Exchange or Repay
The Customer has a period of seven working days in which to return the products, at his expense, if they fail to give complete satisfaction for any reason whatsoever. If the Customer exercises the right of withdrawal, he will have the choice between asking Customer Service for a refund, excepting the charges for returning the item, and exchanging the product for another product of the same quality and value. In order to do this, he or she will have to cut out and complete the customer return authorization at the bottom of the delivery slip attached to the parcel, and send it with the said product(s) in their original packaging in perfect condition to the following address:
Musée Rodin / Service des Boutiques / 19, bd des Invalides / 75007 PARIS / France. Tel. : +33(0)144186157
Our customers service is ready to help you:
+33(0)1 44 18 61 57