© Musée Rodin
Photographe : Jacques Gavard

Faq

About the delivery of your order

  • What are the shipping costs and delays?
  • The Rodin Museum and the carrier AXE Solutions ensure deliveries all around the world. The expertise of the two companies will ensure efficient shipping and receiving. Of course, exchange and repayment are possible under legal conditions explained below.

     

    Available means of delivery

    Deliveries in metropolitan France and Monaco
    * By Colissimo Expert France (deliveries take up to 48 hours, during working days)

    Deliveries in France's Overseas Territories
    * By Colissimo Expert Outre-Mer (deliveries take between 5 and 7 working days)

    Deliveries in Europe
    * By Fedex Europe (deliveries take 4 working days)

    Deliveries in other areas
    * By Fedex International (deliveries take between 4 and 8 working days)

    Prices are the lowest we can propose. The musée Rodin does not earn money on shipping costs.
    Prices depend of the weight and the dimensions of the parcel. That is why for certain products as the sculpture reproductions (The Thinker, The Kiss…), shipping costs seem a bit expensive: parcels are voluminous and heavy. 

  • How are the products packed?
  • The Rodin Museum and the carrier AXE Solutions ensure deliveries all around the world. The expertise of the two companies will ensure efficient packaging and shipping.
    AXE Solutions specializes in the sending of museum books and products. For sculpture reproductions (as The Thinker, The Kiss, Iris…), we use a «special protection» to wrap it. Thus, we have very little merchandise returns. 

  • I want to modify my shipping adress: what can I do?
  • You just have to contact us the fastest as you can:

    boutique@musee-rodin.fr
    Musée Rodin
    Service des Boutiques
    +33 (0)1 44 18 61 57

    We always find a solution!

  • What is your return policy?
  • The Customer has a period of seven working days in which to return the products, at his expense, if they fail to give complete satisfaction for any reason whatsoever. If the Customer exercises the right of withdrawal, he will have the choice between asking Customer Service for a refund, excepting the charges for returning the item, and exchanging the product for another product of the same quality and value. In order to do this, he or she will have to cut out and complete the customer return authorization at the bottom of the delivery slip attached to the parcel, and send it with the said product(s) in their original packaging in perfect condition to the following address:


    AXE SOLUTIONS PARIS NORD s NORD/ client Rodin / Site Aulnay DC26/ Cellule 1/ Garonor Ouest/ 93600 / Aulnay-sous-Bois / France.  Tel. : +33(0)134409514

    Our customers service is ready to help you:

    boutique@musee-rodin.fr
    Musée Rodin
    Service des Boutiques
    +33 (0)1 44 18 61 57

  • What can I do if I receive a broken or imperfect product?
  • Extremely rare case. If such a case happens, please contact our customers service:

    boutique@musee-rodin.fr
    Musée Rodin
    Service des Boutiques
    +33 (0)1 44 18 61 57

     

    Then, we will ask you to take few pictures of the product. After that, we will send you a new product in perfect state.

  • Can I pick my order up directly at the boutique du musée Rodin rue de Varenne ?
  • You can reserve a book or a product, of course, and pick it up at the musée Rodin rue de Varenne, just writting or phoning to :

    boutique@musee-rodin.fr
    Musée Rodin
    Service des Boutiques
    +33 (0)1 44 18 61 57

    Adress:
    Librairie-boutique du musée Rodin
    Musée Rodin
    79 bis, rue de Varenne
    75007 Paris
    Tel. : +33 (0)1 44 18 61 10.
    Open from Tuesday to Sunday, from 10:00 AM to 5:45 PM (and 9:00 PM on Wednesday)

    Here is a link:
    http://boutique.musee-rodin.fr/en/content/16-boutique

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