Frequently Asked Questions

Any questions, wishes, remarks ? Please do not hesitate to contact us, it will a pleasure for us to answer you:

• Sales, shop online, assistance by phone: boutique@musee-rodin.fr
• Phone: +33 (0)1 44 18 61 57 - Fax: +33 (0)1 44 18 61 36
• Rodin online shop customer service: Monday through Friday, 10 a.m. - 6:00 p.m.

• Mailing adress:

Musée Rodin - SBB - 19, Boulevard des Invalides - 75007 Paris / France

The Customer places an order for one or several products offered for sale on the Rodin online store. The procedure for placing an order online consists of the following stages: Shopping cart / Identification / Address / Delivery / Confirmation / Payment. If the bank concerned refuses to authorize payment, the order is automatically cancelled.

Once the payment has been made, the Customer receives an e-mail confirming the order. The confirmation e-mail acknowledges the receipt of the order. This e-mail proves that the order has been placed and the Seller advises the Customer to keep it.

If you have any question, please email us: boutique@musee-rodin.fr

3D Secure is called "Verified by Visa" by Visa, and "MasterCard Secure Code" by MasterCard.

This system was invented to avoid NOC (No Card Present) fraud schemes, that is to say the fraudulent payments using stolen credit card (card numbers were stolen, for example).

For a 3D Secure payment to be made, you must have a 3DSecure card and the website must support 3D Secure too.

Most of the new credit cards support 3DSecure.

For the older cards,switching 3DSecure may be automatic, or your bank will ask you to sign an addendum to your contract.

When performing an online purchase with 3DSecure, you will need to enter the card number, expiration and security code and after entering these information, you will be redirected to the website of your bank for authentication.

You will be asked to enter additional information to prove that you are the owner of the card.

Each bank is free to choose the authentication method. Among these are:

a classic password.

an electronic device (generates a code for each transaction).

a code sent by SMS

and many more ...

Can you pay by other systems?

You can pay by another way, with or "old system" (also with credit card). It's easy.

You wil have to print a document I will send you, to fill the form and to sent back to me the document by scan or fax.

We remain at your entire disposal:

boutique@musee-rodin.fr

Musée Rodin

SBB

+33 (0)1 44 18 61 57

So as to ship the fast and safely, the Musée Rodin works with Docsourcing, a leader in the distribution of museum gifts.

To be concrete, your order is sent the day after the payment. The orders passed on Friday, Saturday and Sunday are all sent on Monday morning

After the sending of your product you will receive a tracking number by email.

You can also consult it on your personnal space.

Do not hesitate to ask us any question:

boutique@musee-rodin.fr

Musée Rodin

SBB

+33 (0)1 44 18 61 57

Yes it is. You have to contact us the fastest as you can:

boutique@musee-rodin.fr

Musée Rodin

Service commercial

+33 (0)1 44 18 61 57

Yes it is. You have to contact us the fastest as you can:

boutique@musee-rodin.fr

Musée Rodin

Service des Boutiques

+33 (0)1 44 18 61 57

The Rodin Museum and the carrier Docsourcing ensure deliveries all around the world. The expertise of the two companies will ensure efficient shipping and receiving. Of course, exchange and repayment are possible under legal conditions explained below.

Available means of delivery :

Deliveries in metropolitan France and Monaco

• Deliveries take up to 48 hours, during working days

Deliveries in France's Overseas Territories

• Deliveries take between 5 and 7 working days

Deliveries in Europe

• Deliveries take 5 working days

Deliveries in other areas

• Deliveries takes between 7 and 10 working days

Prices are the lowest we can propose. The musée Rodin does not earn money on shipping costs.

Prices depend of the weight and the dimensions of the parcel. That is why for certain products as the sculpture reproductions (The Thinker, The Kiss…), shipping costs seem a bit expensive: parcels are voluminous and heavy. 

The Rodin Museum and the carrier Docsourcing ensure deliveries all around the world. The expertise of the two companies will ensure efficient packaging and shipping.

Docsourcing specializes in the sending of museum books and products. For sculpture reproductions (as The Thinker, The Kiss, Iris…), we use a «special protection» to wrap it. Thus, we have very little merchandise returns.

You just have to contact us the fastest as you can:

boutique@musee-rodin.fr

Musée Rodin

Service des Boutiques

+33 (0)1 44 18 61 57

We always find a solution!

The Customer has a period of fourteen working days in which to return the products, at his expense, if they fail to give complete satisfaction for any reason whatsoever. If the Customer exercises the right of withdrawal, he will have the choice between asking Customer Service for a refund, excepting the charges for returning the item, and exchanging the product for another product of the same quality and value.

In order to do this, he or she will have to cut out and complete the customer return authorization at the bottom of the delivery slip attached to the parcel, and send it with the said product(s) in their original packaging in perfect condition to the following address:

Musée Rodin / SBB / 19 Boulevard des Invalides / 75007 / Paris / France.  Tel. : +33 (0)1 44 18 61 57

Our customers service is ready to help you:

boutique@musee-rodin.fr

Musée Rodin

SBB

+33 (0)1 44 18 61 57

Extremely rare case. If such a case happens, please contact our customers service:

boutique@musee-rodin.fr

Musée Rodin

SBB

+33 (0)1 44 18 61 57

Then, we will ask you to take few pictures of the product. After that, we will send you a new product in perfect state.

When choosing the delivery option, if your postal adress is in France, you can select "Musée Rodin - La boutique".

You will then be able to go to the Rodin Museum shop, 79 rue de Varenne, within 72 hours, with your invoice, to collect your package.

You can also reserve a book or a product and pick it up at the musée Rodin, rue de Varenne, just writting or phoning to :

boutique@musee-rodin.fr

Musée Rodin

SBB

+33 (0)1 44 18 61 57

Adress:

Boutique du musée Rodin

Musée Rodin

79 rue de Varenne

75007 Paris

Tel. : +33 (0)1 44 18 61 10.

Open from Tuesday to Sunday, from 10:00 AM to 6:00 PM

The finest gifts available from the Rodin Museum are reproductions of sculptures made from the original moulds. The flawless beauty of these high-quality pieces reflects the genius of the master sculptor.

Made of resin and finished with a faux bronze patina, these prestigious gifts will delight both the senses and the intellect.

The Thinker by Rodin, The Kiss by Rodin, small hands, The eternal Idol, the Danse Movement A... Every sculpture reproduction comes with an explanatory leaflet.

The symbol and description "Reproduction - musée Rodin" guarantee the authenticity of the reproduction.

© Rodin Museum - Paris

We propose other sculpture reproductions as The Monumental Thinker, The Burghers of Calais and others. These are fabrications on demand. We produce it in few copies. If you need any further information, please contact us:

 boutique@musee-rodin.fr

Musée Rodin

SBB

+33 (0)1 44 18 61 57

Il est possible de s'adresser au musée Rodin pour acquérir des éditions originales de bronze. La réglementation prévoit que sont considérées oeuvres d’art originales, les éditions de sculptures exécutées sous la responsabilité de l'auteur ou de ses ayants droits dans la limite de 12 exemplaires numérotés.

Le musée Rodin, en tant qu'ayant droit de Rodin, met en pratique cette limitation prévue notamment par le décret n° 93-163 du 2 février 1993, relatif au musée Rodin version consolidée au 7 décembre 2005, et procède ou fait procéder, sous son contrôle, à des éditions originales de bronzes tirées à partir des moules et des modèles en plâtre figurant dans les collections.

Ces éditions sont limitées à douze, numérotées de 1/8 à 8/8 et de I/IV à IV/IV, y compris les éditions originales existantes.

Si vous souhaitez obtenir des renseignements sur les éditions originales de bronzes, notre Service client vous donnera le nom et le contact de la personne en charge de cette activité au sein du musée Rodin.

Pour cela, veuillez contacter :
Ugo LACHENDOWIER
lachendowier@musee-rodin.fr

+33 (0)1 44 18 61 57

Whether you are looking for a gift to mark a special event or to create a unique and original souvenir for your employees and clients, we invite you to visit our Online Boutique (www.boutique.musee-rodin.fr/en) and contact:

boutique@musee-rodin.fr

Musée Rodin

SBB

+33 (0)1 44 18 61 57

Fax. : +33 (0)1 44 18 61 36